Refund policy
Return & Refund Policy — EbonRay Apparels
Last updated: [Insert date]
At EbonRay Apparels, we want you to love what you wear. If something isn't right, here's how we handle returns, exchanges, and refunds.
Exchanges
We accept exchanges within 7 days of delivery for a different size or design, provided the item is:
- Unused, unwashed, and in original condition
- In its original packaging with tags attached
- Not a final sale/clearance item
To request an exchange, email ebonrayapparels@gmail.com with your Order ID and the issue. We'll share return instructions once your request is approved.
Refunds
We do not offer direct cash refunds. Instead, once your returned item is received and inspected, you'll receive store credit via a coupon code equal to the item's value, which you can use toward any future purchase.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or store credit — your choice.
Non-Returnable Items
- Items marked "Final Sale"
- Products damaged due to misuse or normal wear
- Items returned without original tags/packaging
Return Shipping
[Decide: Do you cover return shipping costs, or does the customer? Common options: free pickup via courier partner, or customer ships back and you reimburse on approval.]
How to Start a Return
- Email us at ebonrayapparels@gmail.com with your Order ID
- We'll confirm eligibility and share pickup/shipping instructions
- Once we receive and inspect the item, your store credit will be issued within 5-7 business days
Questions? Reach out anytime at ebonrayapparels@gmail.com.