Shipping policy
Shipping Policy — EbonRay Apparels
Last updated: [Insert date]
We want your EbonRay order to reach you quickly and safely. Here's everything you need to know about shipping.
Order Processing Time
Orders are processed and dispatched within [1-7 business days] of confirmation. Orders placed on weekends or public holidays will begin processing the next business day.
Delivery Timelines
- Metro cities: [3-5 business days]
- Other locations across India: [5-7 business days]
- Delivery times are estimates and may vary due to courier delays, weather, or regional restrictions.
Shipping Charges
- Free shipping on all prepaid orders
- Orders below this amount may incur a flat shipping fee of [₹60]
Order Tracking
Once your order is dispatched, you'll receive a tracking link via email/SMS so you can follow your package in real time.
Serviceable Areas
We currently ship across India. [Add any pin codes or regions you cannot currently service, if applicable.]
Delayed or Lost Shipments
If your order hasn't arrived within the expected timeframe, please contact us at ebonrayapparels@gmail.com with your Order ID, and we'll investigate with our courier partner.
Incorrect Address
Please double-check your shipping address at checkout. EbonRay Apparels is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Contact
Questions about your shipment? Reach out anytime at ebonrayapparels@gmail.com.